Monthly virtual information sessions for housing providers will be held on the 2nd Wednesday of each month from 10 a.m. - 11 a.m. CST.
Details on the next session:
Date: Wednesday, February 12, 2025
Prefer to call-in only (no video)?
- 414-251-0392
- Phone Conference ID: 252 725 593#
Message from HACM Regarding Backlog
We are aware that there is a backlog of work, and we have assembled a team to address this backlog. We plan to have all late annual re-examinations addressed by May 31, 2025, and the Housing Assistance Payments made by HACM on behalf of your HCV tenant(s) will continue during this period and not be affected. We thank you in advance for your patience during this time as we work diligently to get the backlog cleared.
New Call Center
To improve customer service and efficiency, a new Call Center has been implemented for the HCV Program that includes more options for assistance and a ticketing system for tracking inquiries. Not only can HCV participants and housing providers call the HCV Program office at 414-286-5650 to speak with a HACM representative during standard business hours (Monday-Friday, 8:30 a.m. to 4:30 p.m.), but they can also email hcvsupport@hacm.org to create a ticket that will be routed to the appropriate staff for assistance.
Housing providers can continue to contact Stephen Fendt, Outreach Coordinator, directly with questions and concerns.
However, please send all time-sensitive materials (i.e., 30-day quit or pay notices, rent increases, RTAs for new tenants) to hcvsupport@hacm.org for processing and refer any of your HCV tenants to the Call Center for support with recertification, income adjustments, etc.
Inspection Scheduling
A new inspection scheduling process has been established to provide additional notice for upcoming appointments. In addition to the biennial inspection appointment letter sent to you via U.S. Mail, you will now also receive several automated calls prior to the inspector's arrival at the unit — 2 weeks, 24 hours and 1 hour.
The phone number called will be the number we have on file for your account, so please make sure you keep that number updated through the Landlord Portal.
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